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Frequently Asked Questions
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What types of candles do you offer?
Answer: We offer a wide range of candles, including scented, unscented, pillar, taper, votive, and jar candles. Each type comes in a variety of sizes and colors to complement any decor.
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What are your candles made from?
Answer: Our candles are crafted from high-quality materials including soy wax, beeswax, and paraffin wax. We focus on sustainability and offer a selection of organic and eco-friendly options.
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Do you have candles for special occasions?
Answer: Yes, we provide candles for special occasions such as weddings, birthdays, anniversaries, and seasonal holidays. We also offer custom candles that can be personalized for your event.
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How long do your candles burn?
Answer: The burn time of our candles varies depending on the size and type of candle. Generally, our small candles burn for 10-20 hours, medium candles for 30-50 hours, and large candles for over 60 hours.
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How can I get the most out of my candle?
Answer: To maximize your candle's burn time, trim the wick to 1/4 inch before each use, let it burn until the wax pool reaches the edge of the container, and avoid placing it in drafty areas.
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Are your candles vegan and cruelty-free?
Answer: Yes, our products are 100% vegan and cruelty-free. We do not use any animal products in our candles nor do we test on animals.
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Do you offer gift wrapping services?
Answer: Yes, we offer gift wrapping for any occasion. You can select this option at checkout and also include a personalized message with your gift.
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What is your return policy?
Answer: We accept returns within 30 days of purchase for unused products. If you're not satisfied with your purchase, please contact our customer service team for assistance.
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How do you ensure the quality of your candles?
Answer: Each batch of our candles undergoes rigorous testing to ensure consistent quality and performance. We source our materials from trusted suppliers and craft our candles with precision and care.
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How can I contact customer service?
Answer: Our customer service team is available via email at info@druidscandles.ie, or you can call us at (087) 258-9619 from Monday to Friday, 9 AM to 5 PM.